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At ABC, we encourage creativity, have a passion for quality and service, respect the contribution of all our team members, work towards the progress of the Group and the individual, and make employees the heart of our organisation.
Customer Experience and Digital Marketing Officer
Are you passionately committed to build your dream career...! Join the ABC Group of Companies for a brilliant career in Speedfreight Ltd.
Over the past 41 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for an experienced and dynamic Customer Experience and Digital Marketing Officer to join its growing team. The role demands strong customer service experience, leads generation, digital technical agility, collaboration and a passion for continuous learning. The candidate will be responsible to develop original content and suggest creative ways to create the company visibility, create and maintain a strong online presence for the company through social media platforms.
Responsibilities:
Customer Experience:
· Track customer experiences across online and offline channels
· Build and implement and end to end customer journey
· Build on customer retention strategies plan
· Ensure that the customer experience journey is being adhered and respected at all levels
· Involve in designing the best solution options for business and customer needs
· Provide analysis and reports on campaigns and surveys
· Document processes, develop & implement strategies and improve the overall customer experience
Marketing:
· Align marketing initiatives to the overall customer experience
· Development and implement marketing strategies and marketing plan(s)
· Advertise and promote products and services of the company
· Organise and participate in marketing and related events
· Create and publish creative written and graphic content for social media pages
· Social Media lead generation campaigns
· Conduct market research to identify opportunities for promotion and growth
· Analyse and prepare reports such monitoring and analyzing marketing campaign performance metrics, website analytics, social media metrics, and other relevant data.
· Properly maintain and monitor company’s website
· Conduct market research
Key Competencies:
· Sound understanding of Marketing and Customer Experience principles
· Knowledge of Adobe Graphic design tools will be an advantage
· Flexible, ability to multitask, detail-oriented, positive mindset and creative thinking skills
· Excellent communication and written skills in English and French
· Good presentation and negotiating skills
Requirements:
· A Degree in Marketing
· Digital Marketing certifications would be an advantage
· Minimum 3 years’ experience in a similar position
· Desirable experience in a Shipping & Logistics company
Speedfreight Ltd reserves the right to call for interviews only the best qualified candidates.
Inspired candidates should send their Motivation Letter and CV to the Human Resources Department. Email: recruitment@speedfreight.mu| Tel: 2178800
Closing date: 31 October 2025
Air Import Supervisor
Are you passionately committed to building your dream career...! Join the ABC Group of Companies for a brilliant career with Speedfreight Ltd. Over the past 42 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for a dynamic Air Import Supervisor to join its growing team.
We are looking for a proactive and experienced Air Import Supervisor to support the Business Head in managing daily operations. This role involves overseeing air import activities, ensuring service efficiency, competitive rates and increasing customer satisfaction. Strong leadership, strong communication skills, team spirit and market and technical knowledge are key to success in this position.
Main Duties and Responsibilities
• Assist the Business Head in overseeing the daily operations and activities of the air Import department
• Ensure prompt and professional response to all customer needs, inquiries, and service requests
• Identify and promote new business opportunities and sales prospects for airfreight services
• Stay updated on industry best practices, market trends, and competitor activities
• Support in the preparation and submission of the departmental budget within specified deadlines
• Participate in monthly meetings to review departmental performance, profitability, and productivity
• Implement action plans and recommendations to improve customer retention and quality service
• Foster and maintain a positive, collaborative and supportive working relationship with all team members
• Assist the Business Head in achieving departmental goals, KPIs, and strategic objectives
• Ensure compliance with all company policies, procedures, and regulatory requirements
• Carry out any other related duties as assigned by management in line with operational needs
Qualifications, Skills and Experience
• Minimum Diploma or Degree in Freight Forwarding, Shipping & Logistics or equivalent
• Minimum of 3 years’ experience in a supervisory role within the freight forwarding or logistics industry
• Solid experience and understanding of airfreight operations and procedures
• Proficient in Microsoft Office tools (Excel, Word, Outlook, PowerPoint)
• Strong technical knowledge of the freight forwarding market, trends, and customer expectations
• Excellent communication and presentation skills in English, French and Creole
• Strong analytical and problem-solving abilities
• Ability to lead, motivate, and support a team in a fast-paced environment
• Valid and clean driving license
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu | www.abcshipping.com
Closing date: 31 October 2025
The Management reserves the right not to appoint anyone following this advert.
Customer Service Officer - Airfreight
Are you driven by excellence and eager to build a rewarding career in logistics and supply chain management? Join the ABC Group of Companies and be part of a legacy of success with Speedfreight Ltd. For over 42 years, Speedfreight has built a solid reputation in the shipping and logistics sector. As part of our continued growth strategy, we are looking for a dedicated and proactive Customer Service Officer – Airfreight to strengthen our team.
We are seeking a customer-focused and detail-oriented individual to join our Airfreight Department. The ideal candidate will be responsible for overseeing customer interactions, coordinating shipment and clearance processes, and ensuring a high level of service delivery throughout the airfreight operations.
Main Duties and Responsibilities
· Serve as the main point of contact for airfreight customers, ensuring timely and accurate updates on shipment status and customs clearance.
· Coordinate end-to-end documentation for import/export processes, ensuring compliance with regulatory requirements.
· Liaise with freight forwarders, customs brokers, and internal departments to facilitate efficient cargo movement.
· Manage client queries via phone, email, and internal platforms with professionalism and efficiency.
· Monitor and track shipments, proactively addressing delays or issues and informing relevant stakeholders.
· Prepare daily operational and performance reports for internal use.
· Perform occasional field duties such as document delivery or collection when required.
Qualifications & Competencies:
· Higher School Certificate (HSC) or equivalent; a diploma/degree in logistics, supply chain, or a related field will be an advantage.
· Minimum 2 years of experience in customer service, preferably in airfreight, logistics, or customs operations.
· Excellent verbal and written communication skills.
· Strong analytical and problem-solving abilities.
· Proficiency in Microsoft Office (especially Excel and Outlook).
· Holder of a valid Certificate of Character.
· Holder of a valid private car driving license.
Interested candidates are invited to send their application and CV to:
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu | www.abcshipping.com
Closing date: 31 October 2025
The Management reserves the right not to appoint anyone following this advert.
Parking Attendant
Are you passionately committed to building your dream career...! Join the ABC Group of Companies for a brilliant career with Speedfreight Ltd. Over the past 42 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for an experienced and dynamic Parking Attendant to join its growing team.
We are seeking a reliable and customer-oriented Parking Attendant to oversee daily parking operations. Responsibilities include monitoring vehicle entry and exit, collecting payments, coordinating shuttle services, and maintaining a clean, safe, and orderly parking area. The role supports accurate record-keeping and excellent customer service.
Main Duties and Responsibilities
· Provide excellent customer service to all clients using the parking facility.
· Record the entry and exit times of vehicles, verifying subscriber status.
· Notify the Manager of any vehicles not listed as subscribers.
· Log the number of passengers in each vehicle or shuttle.
· Monitor shuttle services to ensure adherence to established schedules.
· Collect parking fees and accurately record them on the daily receipt sheet.
· Issue official receipts for all payments and promptly remit collected cash to the Manager.
· Coordinate on-call shuttle services and arrange transportation with the designated driver.
· Ensure parking areas remain clean, organized, and optimized for maximum capacity.
· Conduct regular patrols of the parking lot to maintain order and security.
· Respond promptly and professionally to customer and service provider inquiries or complaints.
· Comply with all health and safety regulations and company policies.
· Perform any other related duties as assigned by management.
Qualifications and Experience
· Minimum SC
· Previous experience in a similar role will be considered an advantage
· Willingness and ability to work flexible hours
· Strong communication and interpersonal skills
· Demonstrated customer-oriented attitude
· Team player with a high level of integrity and reliability
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu| www.abcshipping.com
Closing date: 31 October 2025
The Management reserves the right not to appoint anyone following this advert.
Airfreight Supervisor
Are you passionately committed to building your dream career...! Join the ABC Group of Companies for a brilliant career with Speedfreight Ltd. Over the past 42 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for a dynamic Airfreight Supervisor to join its growing team.
We are looking for a proactive and experienced Airfreight Supervisor to support the Business Head in managing daily operations. The role involves overseeing airfreight activities, ensuring service efficiency, and driving customer satisfaction. Strong leadership and market knowledge are key to success in this position.
Main Duties and Responsibilities
• Assist the Business Head in overseeing the daily operations and activities of the airfreight department
• Ensure prompt and professional response to all customer needs, inquiries, and service requests
• Identify and promote new business opportunities and sales prospects for airfreight services
• Stay updated on industry best practices, market trends, and competitor activities
• Support the preparation and submission of the departmental budget within specified deadlines
• Participate in monthly meetings to review departmental performance, profitability, and productivity
• Implement action plans and recommendations to improve customer retention and service quality
• Foster and maintain a positive and collaborative working relationship with all team members
• Assist the Business Head in achieving departmental goals, KPIs, and strategic objectives
• Ensure compliance with all company policies, procedures, and regulatory requirements
• Carry out any other related duties as assigned by management in line with operational needs
Qualifications, Skills and Experience
• Minimum Diploma or Degree in Freight Forwarding, Shipping & Logistics or equivalent
• Minimum of 3 years’ experience in a supervisory role within the freight forwarding or logistics industry
• Solid experience and understanding of airfreight operations and procedures
• Proficient in Microsoft Office tools (Excel, Word, Outlook, PowerPoint)
• Strong knowledge of the freight forwarding market, trends, and customer expectations
• Excellent communication, interpersonal, and presentation skills
• Strong analytical and problem-solving abilities
• Ability to lead, motivate, and support a team in a fast-paced environment
• Valid and clean driving license
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu | www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert